Active Operations Management The playbook for service operations in the agile age【電子書籍】[ Neil Bentley ]

＜p＞If you’re at the sharp end of management, juggling conflicting demands to keep your organization’s promises to customers, with ever-reducing resources whilst implementing the latest digital change programme and keeping your team happy ? this is the book for you.＜/p＞ ＜p＞Active Operations Management gives you the framework and tools to help you take control and make the most of the evolving world of service operations. The challenges of robotics, remote working and lean operations demand a new approach to give people and organizations the confidence they need to thrive and deliver in the agile age.＜/p＞ ＜p＞This ground-breaking playbook specifically addresses the practical needs of operations managers. Discover:＜/p＞ ＜ul＞ ＜li＞The four critical activities for effective control, and the daily and weekly rhythms which make them effective and sustainable.＜/li＞ ＜li＞Practical measures of work and performance which enable like-for-like comparisons and resource balancing across diverse teams.＜/l．．．楽天市場のショップで商品詳細の続きを見る