Customer Service Training 101 Quick and Easy Techniques that Get Great Results【電子書籍】[ Renee Evenson ]

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＜p＞＜strong＞This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.＜/strong＞＜/p＞＜p＞If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them with the knowledge and skills they need to find the best solution for every customer.＜/p＞＜p＞Using scenarios, guidelines, and practice exercises, ＜em＞Customer Service Training 101＜/em＞ will train them in:＜/p＞＜ul＞＜li＞Creating positive first impressions＜/li＞＜li＞Speaking and writing effectively＜/li＞＜li＞Listening attentively＜/li＞＜li＞Identifying needs＜/li＞＜li＞Making customers feel valued＜/li＞＜li＞Confide．．．楽天市場のショップで商品詳細の続きを見る